Last update: 21.11.2024
INTRODUCTION
Upon completing the transaction, the subscriber's credit card will be charged immediately. Rest assured that all purchases will be swiftly processed and confirmed, with the utmost attention to data safety through SSL encryption. We value the privacy of our subscribers and will use their information solely for internal purposes, ensuring its confidentiality. Inquiries will be promptly addressed within a 48-hour timeframe. It is highly recommended for customers to print and store the Terms and Conditions and transaction information in a readily accessible location. Following a successful purchase, subscribers will receive an email containing pertinent payment information, finalizing the agreement between the client and our store. Please note that access to our services is restricted to individuals above the legal age limit in their respective countries.
TERMS OF AGREEMENT
In this Agreement, the terms "We" and "Us" are used interchangeably to refer to LION SOLUTION s.r.o. and its operators of the Website (occasionally referred to as relatepros.com). The parties involved in this Agreement ("Agreement") include: You ("You", sometimes known as a "Subscriber" to the Website) and the owner of relatepros.com (“LION SOLUTION s.r.o."). By continuing to access the Website or materials linked with the Website, and in exchange for other good and valuable consideration, You and LION SOLUTION s.r.o. acknowledge the sufficiency of such consideration and agree to be bound by all the terms and conditions outlined in this Agreement.
The provision of services is confirmed by successfully sending a message containing a login and password to your email. The service is considered provided once the message with the login and password has been successfully sent to your email.
The service provided grants access to the information platform, which is facilitated through signing in to a personal account using a login and password. The provision of services is confirmed by successfully sending a message containing a login and password to your email. The service is considered provided once the message with the login and password has been successfully sent to your email.
An email containing a login and password will be sent to the email address you provide in the payment form. LION SOLUTION s.r.o. guarantees to send the email promptly without any delay.
DEFINITIONS
a. "relatepros.com" refers to any company that bills the Subscriber, including any additional billing entities utilized by relatepros.com.
b. "Site" denotes the website that requires a Subscriber to create a username and password to access its content and enjoy the benefits of membership.
c. "Member" or "Membership" signifies a subscriber or user possessing a valid username and password for the website.
d. "Subscriber" refers to an individual who uses the site and holds a valid username and password for the Site.
e. "Access rights" represent a username and password combination required to access a site. These rights serve as a license, utilized by a Site, for a specific duration. To access the information platform, a unique username and email, provided by a Subscriber during the payment process, will be used.
f. "Bookmark" defines a URL saved temporarily in the Subscriber's browser, allowing the Subscriber to revisit the page without needing to sign in again.
g. “Information platform” encompasses all content on relatepros.com, materials provided by LION SOLUTION s.r.o. to the Subscriber, as well as phone, chat, and other text-based consultations.
SERVICE DESCRIPTION
LION SOLUTION s.r.o. offers multiple channels for a Subscriber to obtain or clarify information about the provided Services, Terms, or other policies on relatepros.com, such as phone and email at [email protected].
relatepros.com will grant access to the information platform and its resources to which the Subscriber is purchasing a membership.
The Subscriber is responsible for selecting the appropriate service for their needs, thereby absolving LION SOLUTION s.r.o. of any liability.
The Subscriber acknowledges that they have read and understood the purpose and features of the service offered on the requested site and have obtained any necessary or additional information before placing an order, fully aware of the services being provided.
BILLING
The price of the trial period is €9.99 for 5 days, but the LION SOLUTION s.r.o. reserves the right to conduct promotional campaigns for selected regions, countries, and user groups and provide a trial at a price of €1.95. If a customer remains subscribed beyond the trial period, the Basic plan will automatically update to €49.80 / month, the Standard plan will update to €69.90 / month, and the Premium plan will update to €85.80 / month.
LION SOLUTION s.r.o. retains the right to preauthorize renewal payments. If a user requests a refund, the renewal amount can be voided and immediately returned to the payment source.
LION SOLUTION s.r.o. reserves the right to alter membership prices in the customer's favor by offering service discounts ranging from 15% to 65%. Services can be renewed at a discounted price within 5, 7, 10 or 15 days after the billing date. LION SOLUTION s.r.o. may also provide lifetime discounts.
If a discount is granted to a customer, package prices are adjusted according to the following list:
Basic may be reduced to €24.39, €15.13, €12.39 or €10.12;
Standard may be reduced to €42.03, €35.40, €25.22 or €17.43;
Premium may be reduced to €72.42, €59.00, €43.45 or €30.03.
The minimum monthly cost with an exclusive discount from LION SOLUTION s.r.o. may be €10.00/month for any service plan.
Service plans can be upgraded to €69.90 and €85.80 plans, which encompass more advanced features and materials.
If a customer cancels their subscription within 5 days of the trial period, no renewal fee will be incurred.
Each individual purchase within the transaction will appear on the Subscriber's statement if multiple venues are joined using any payment method. relatepros.com may include additional Subscriber statement information based on credit card association, telephone regulation, or other required rules and regulations.
Various payment options are available on our website:
- Maestro
- DinersClub
- Visa card
- Mastercard
- JCB
Upon visiting the Payment Page, the Subscriber will be presented with these alternative payment methods.
For certain countries, banking regulations and processing times may cause delays. Rebilling the next day helps users avoid the inconvenience of manually renewing their subscription, thereby maintaining continuous service without any lapse.
LION SOLUTION s.r.o. retains the right to pre-authorize (hold) the payment amount on the Subscriber's credit card. Pre-authorizations cover all payment amounts, including introductory prices, verification sums, trial prices, subscription fees, and without any limitations on price.
The customer agrees to relatepros.com's Terms of Use, Refund Policy, and Privacy Policy before completing a payment. Subscribing to any services implies full acceptance of these Terms and Conditions, indicated by checking a box (i.e., the "click to accept" method).
LION SOLUTION s.r.o. reserves the right to initiate promotional campaigns through marketing partners, offering discounts for both initial payments at the price of €1.17/trial period and renewal payments with a reduced price from €69.90 to €64.99.
Automatic Renewal Billing
As per the Site's Terms and Conditions, subscription fees may be automatically renewed at the end of the initial term chosen for a similar duration and at the same or lower rate, unless the Subscriber submits a cancellation request. Until this agreement is terminated in accordance with the Terms herein, the Subscriber authorizes relatepros.com to charge their selected payment method for the ongoing membership cost. The Subscriber also authorizes relatepros.com to charge them for any additional purchases made on the site.
Chargebacks
All chargebacks are thoroughly examined and may impact future purchases with relatepros.com depending on the situation. Fraud allegations could lead to relatepros.com contacting the Subscriber's card issuer to safeguard the Subscriber and prevent future unauthorized charges on their card. For more information, please refer to the Refund Policy.
Refunds
LION SOLUTION s.r.o. ensures a full refund of funds within 14 days following the payment. LION SOLUTION s.r.o. is always prepared to compromise and refund a customer's initial request. For a comprehensive overview of the Terms and Conditions, visit the Refund Policy page.
Payment & Fees
The Site may require subscription fees at the time of initial enrollment. The member assumes full responsibility for these fees in accordance with the Site's Terms and Conditions.
MEMBERSHIP & CANCELLATION
I. Subscriber recognizes and agrees that all materials available on the Website are proprietary and represent valuable copyright, trademark, and other intellectual property owned by the Company. In exchange for your representations, warranties, and acknowledgments in this Agreement, and your confirmation that you are an adult who agrees to pay all Membership Fees, the Company grants you a single user license to access its computer servers and use the Website solely for your private, non-commercial entertainment, educational use, and enjoyment.
II. By subscribing or obtaining a membership on the Website, accessing any password-protected area of the Website, using any "member's only" content available on the Website, and accepting these Terms and Conditions, you acknowledge and agree to all terms, warranties, conditions, obligations, and other provisions set forth in this Agreement, including authorization for and acceptance of full financial responsibility for all charges specified in this Agreement.
III. You may request a refund within 14 days of the charge by contacting our Support Team. To terminate your membership, your subscription must be canceled at least TWO (2) DAYS before the end of the current term (or within your trial period, in the case of trial membership). Certain features are exclusively available to upgraded or newly subscribed members.
IV. You agree that if you do not send the Company a membership cancellation request at least TWO (2) DAYS before the membership expiration term (including any free or promotional membership terms) or within the trial membership period, the Company shall automatically renew your membership to the Website.
V. The Company reserves the right to terminate any membership at its sole discretion, without the need to provide a specific cause or reason. Membership cancellations may occur in such cases:
- Violation of the Company’s terms and conditions or policies.
- Fraudulent activity or misuse of the membership.
- Abuse of services, staff, or other members.
- Non-compliance with payment obligations.
- Engagement in any illegal or unethical behavior associated with using the Company’s services.
Members may also choose to cancel their membership voluntarily. To do so, the Company must receive the cancellation request at least TWO (2) DAYS before the membership expires. Voluntary cancellations will be effective immediately upon receipt of the request.
VI. You acknowledge and agree that if you cancel your membership or if the Company cancels your membership, your password will be removed from the system at the end of the current membership period, and you will be entitled to receive all the benefits of your membership until the end of that membership period. You will not be entitled to any refund if you cancel your membership before the end of the current membership period for any reason.
VII. To cancel your relatepros.com membership, please contact us via phone or email: [email protected] or visit the Unsubscribe Page.
USAGE PERMISSION
Upon subscribing to the website, you gain the right to access the services or content available on this site. These access rights are granted exclusively to one Subscriber for personal use and must not be utilized for commercial purposes or by third parties. Commercial usage of the Site or any material found within is strictly prohibited unless authorized by the website. No material from the Site may be shared with any other person or entity, either commercial or non-commercial. No material from the Site may be distributed via peer-to-peer networks or other file-sharing platforms. Furthermore, materials must not be modified, altered, publicly displayed, or used for rental or sale purposes. relatepros.com and the Site reserve the right to terminate these access rights at any time if this agreement's terms are violated. In case of a violation, the Subscriber must immediately destroy any information or material printed, downloaded, or copied from the site.
ACCESS PERMISSION TRANSFER
Access to the Site may be granted through a combination of a username and password. Subscribers must not, under any circumstances, share their access rights with others and are obligated to maintain strict confidentiality of their access rights. relatepros.com will not provide passwords to anyone other than the Subscriber, except when required by law or court order. Unauthorized access to the Site constitutes a breach of this Agreement. Subscribers acknowledge that the Site's owner may track each Subscriber's access to the site using specialized software. In the event of a security breach, theft, loss of access, or unauthorized disclosure of access rights information, Subscribers must immediately notify relatepros.com or the Site. The Subscriber remains liable for unauthorized usage of the service until relatepros.com or the Site is informed of the security breach via email or phone.
ADDITIONAL TERMS AND CONDITIONS
Supplementary Terms and Conditions may be an essential part of the offer to the Subscriber and serve as extensions to the primary Terms and Conditions. Such additional Terms and Conditions, as specified on the site, will not nullify any of the primary Terms and Conditions stated here. This Agreement will be construed and enforced following the Laws of Czech Republic. It will apply to contracts negotiated, executed, and wholly performed within this Country. Disputes arising from this Agreement will be settled in Czech Republic.
SEVERABILITY
If any provision of this Agreement is deemed invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If a court determines that any part of this Agreement is invalid or unenforceable but could become valid or enforceable by limiting certain provisions, then such provision shall be deemed to be written accordingly.
SUBSCRIPTION FEE AND CUSTOMER COMMUNICATION
Communication Methods
relatepros.com will correspond with the Subscriber through email or by posting notifications on the Site. The User acknowledges that all agreements, notices, and communications provided by relatepros.com to the Subscriber electronically satisfy any legal requirement for such communication to be in writing.
"OPT-IN AND CUSTOMER COMMUNICATION" – Subscriber explicitly acknowledges and agrees that their email address or other means of communication may be used to send them promotional offers, information, or other commercial messages. More specifically, some offers may be presented to the subscriber via email campaigns or other communication methods with the option for the subscriber to express their preference.
Membership
The membership rate chosen by the customer corresponds to the selected service package. The membership price, depending on the package, is listed on the website. LION SOLUTION s.r.o. reserves the right to change the membership price periodically.
The current monthly membership rate that appears on the Subscriber's credit card bill will be debited from the Subscriber's account according to the Subscriber's chosen payment method.
DISCLAIMER
relatepros.com CANNOT GUARANTEE THAT FILES AVAILABLE FOR DOWNLOAD FROM THE INTERNET WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER MALICIOUS CODE THAT MAY CONTAMINATE OR CAUSE DAMAGE. THE USER IS RESPONSIBLE FOR IMPLEMENTING ADEQUATE PROCEDURES AND CHECKPOINTS TO ENSURE THE ACCURACY OF DATA INPUT AND OUTPUT AND FOR MAINTAINING A MEANS EXTERNAL TO THE SITE FOR RECOVERING ANY LOST DATA. relatepros.com DOES NOT ASSUME ANY RESPONSIBILITY OR RISK FOR THE USER'S USE OF THE INTERNET. USERS' USE OF THE SITE IS AT THEIR OWN RISK. THE CONTENT IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. relatepros.com DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, OR NON-INFRINGEMENT. relatepros.com DOES NOT WARRANT THAT THE FUNCTIONS OR CONTENT CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. relatepros.com DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING USE, OR THE RESULT OF USE, OF THE CONTENT IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE. THE CONTENT MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, AND relatepros.com MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. THE USER, AND NOT relatepros.com, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THE SITE OR ITS CONTENT. relatepros.com MAKES NO WARRANTIES THAT THE USER'S USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT. relatepros.com DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE CONTENT'S SUITABILITY OR AUTHORIZATION FOR USE IN ALL COUNTRIES, STATES, PROVINCES, COUNTIES, OR OTHER JURISDICTIONS. IF THE USER CHOOSES TO ACCESS THE SITE, THEY DO SO AT THEIR OWN RISK AND ARE RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS.
ADVERTISERS AND SPONSORS
The Site may offer links to sponsors, advertisers, or other third-party websites that are not owned or managed by relatepros.com. The presence or use of any third-party site, applications, software, content, or advertising does not imply endorsement or approval by relatepros.com. relatepros.com has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third parties. By accessing or using the Site, you agree to release relatepros.com from any liability arising from your use of any third-party website, content, service, or software accessed through the Site. Your interactions, transactions with, or participation in promotions of, sponsors, advertisers, or other third parties found through the Site are solely between you and these third parties. You agree that relatepros.com shall not be responsible or liable for any loss or damage resulting from any dealings with such sponsors, third parties, or advertisers, or due to their presence on the Site.
CONTACTS
- Acknowledgment: The Company will acknowledge receipt of the complaint within 48 hours of receiving it.
- Investigation: The Company will thoroughly investigate the complaint, which may involve reviewing account activity, service logs, or any provided evidence.
- Resolution: The Company will communicate its findings and proposed resolution to the complainant within 14 business days. If additional time is required, the complainant will be informed of the reason and provided an updated timeline.
- Escalation: If the complainant is dissatisfied with the resolution, they may escalate the matter by requesting a review by a senior representative.
- The Company is committed to resolving all complaints in a fair, transparent, and timely manner.
WEBSITE BY THE URL: relatepros.com
COMPANY NAME: LION SOLUTION s.r.o.
LOCATION: JEZKOVA 1054/10, 13000 PRAGUE 3, Czech Republic
TRADE REGISTER NUMBER IN: Czech Republic
INCORPORATION NUMBER: 193 26 980
COMPANY DIRECTOR: LUKAS HEJL
VAT: CZ19326980
MAIN INSTITUTION ADDRESS: JEZKOVA 1054/10, 13000 PRAGUE 3, Czech Republic
EMAIL ADDRESS: [email protected]
All legal disputes related to card processing are handled under Czech Law